GENERAL CONTRACT CONDITIONS

  1. PARTIES AND ACCEPTANCE OF THE GENERAL CONTRACT CONDITIONS:

On the one hand, the supplier of the products, RicoTaxi Reservation Center S.L.  (hereinafter also the provider), with registered office at plz. Cataluña7 5ºB, 01010 Vitoria-Gasteiz, (Araba), N.I.F. B01569847, customer service telephone number 633692177, and e-mail: info@ricotaxi.com, being the owner of the website https://www.ricotaxi.com, exposes the contractual document that will govern the contracting of products through the reviewed website .

And on the other hand, the User – Client (hereinafter the User), who is the one who contracts the service and who has full responsibility for use and custody, being responsible for the veracity of the personal data provided to the provider.

BOTH ACCEPT this document, and it implies that the user:

  1. You have read, understand and understand what is stated here.
  2. Who is a person of legal age and with sufficient capacity to contract.
  3. That assumes all the obligations set forth herein.
  4. That you have read and accept these general booking conditions from the moment you purchase any product offered.

This document can be printed and stored by Users.

The provider makes the email address info@ricotaxi.com available to them so they can raise any questions about these conditions.

These conditions will have an indefinite period of validity and will be applicable to all contracts made through the provider’s website.

The provider reserves the right to unilaterally modify these General Conditions, without this affecting the goods or promotions that were acquired prior to the modification, in order to improve the products offered. In any case, these general conditions must be consulted before purchasing the products.

It is advisable that you keep a copy of the data contained in the reserved products.

The civil liability of RicoTaxi Reservation Center S.L.  for the services provided is limited to the amount thereof, the user renounces to claim any responsibility from the provider for any reason in any case of dissatisfaction with the services acquired on the website ricotaxi.com

Formation of services and general conditions

  • RicoTaxi L. Reservation Center acts as an intermediary agent for transport service providers who act as third parties.
  • The contract (final agreement) for the provision of the transportation service is between you (the Customer) and the service provider acting as a third party, hereinafter referred to as your Driver.
  • By booking a service on our website, you enter into a contract with the Driver.
  • Reservations in the RicoTaxi L. Reservation Center are subject to the availability of the appropriate transfer companies and vehicles.

Trip details

  • For transfers from the airport, the Driver will take the initial expected flight arrival time (indicated during the reservation made by the Client) as a reference for the Client’s pick-up time.
  • The local average time to collect checked baggage and clear customs will be added to the initial estimated arrival time, i.e. the arrival time of the plane is not the same as the time the client will be picked up by the Driver.
  • RicoTaxi SL Reservation Center will ensure that the driver is aware of flight modifications and delays in case the reservation is a transfer, to adapt the pick-up time. Without additional costs, the price that RicoTaxi SL Reservation Center has charged will be the final price.
  • We advise that the Client contact the Driver if the delay is more than 1 hour.

Responsibility

  • The responsibility for the provision of taxi booking services between you and the Driver is restricted solely to those two parties between whom the service had been contracted.
  • The liability of RicoTaxi L. Reservation Center resulting from this contract will therefore be limited to that of an agent acting as a third party between you and the Driver.
  • Any obligation arising from the provision of the taxi service will be the exclusive responsibility of the Driver and his insurance companies. But RicoTaxi SL Reservation Center guarantees that drivers will comply with all legal regulations and have all insurance in order.
    RicoTaxi SL Reservation Center and/or the Driver is not responsible for damages resulting from delays, including delays caused by waiting time at the airport, including damages caused by having arrived late for possible transfers and stopovers, including connecting flights, if and to the extent that RicoTaxi L.
  • Reservation Center and/or the Driver demonstrates that he or his employees had taken reasonable measures to prevent the damage, or if and to the extent that it was not possible to RicoTaxi S.L. Reservation Center  and o the Driver and his employees take measures to adopt such measures.
  • By accepting the Terms and Conditions, you agree that RicoTaxi L. Reservation Center is in no way responsible for any losses, expenses or claims made by you in the event of any problem associated with the transfer and all claims will be directed to the Driver.
    RicoTaxi L. Reservation Center, however, will make all reasonable efforts to help the user resolve any problem or complaint.

Transportation service

  • The Driver will pick you up and drop you off as close as possible to the indicated addresses. In the event that access via a conventional route is closed due to weather conditions, traffic accidents, etc., the driver, at your express request, will use a longer route to reach the agreed destination, but in such cases may be responsible for any additional costs.

RicoTaxi S.L. Reservation Center  is a company specialized in the remote sale of road passenger transport services.  RicoTaxi S.L. Reservation Center  sells its products remotely over the Internet through its website and/or by telephone. RicoTaxi Reservation Center S.L.  It does not have any physical office for the sale of products.

  1. OBJECT OF THE CONTRACT:

2.1 Scope of application: The purpose of this contract is to regulate the contractual relationship of online reservations born between the provider and the user at the time the user accepts these purchase conditions during the online contracting process by making payment for the reservation and receiving confirmation of the same by RicoTaxi SL Reservation Center. These GTC will apply from the day the order is placed.

2.2 Territory of application: The www.ricotaxi.com website is active throughout Spain.

2.3 Ability to contract: In order to place an order you must be of legal age and have the capacity to contract.

2.4 Customer acceptance: Validation of an order through the website https://www.ricotaxi.com is carried out by email or WhatsApp and also implies automatic acceptance of the GTC. These conditions are available on the website https://www.ricotaxi.com

2.5. Modification of the General Contract Conditions: RicoTaxi SL Reservation Center reserves the right to make changes and/or modifications to these GTC. We advise our clients to review them regularly. In the event that these changes or modifications are introduced after an order has been placed, the conditions in force on the date on which said order was placed will apply.

2.6  Vehicle availability: There may be occasions when it is impossible to supply the reserved vehicles due to them not being available at the time of booking. In these cases, we will contact you to give you a choice between the following options:

  1. a) choosing an alternative vehicle, with similar characteristics to the vehicle to be replaced;
  2. b) the communication of its availability, in case you prefer to wait for said vehicle to be available in the store again.

If you decline our suggestions, the order related to these vehicles will be canceled and any sum you may have paid for them will be returned to you.

2.7 Right of Cancellation: RicoTaxi S.L. Reservation Center  reserves this action (right of cancellation) of the shipment of a specific vehicle that does not comply with the quality requirements imposed on all vehicles on https://www.ricotaxi.com, in the event that this lack of quality is detected , the Customer Service of Mane&Maria Global Transfers S.L.  will suggest a replacement vehicle and, if the replacement is not to the customer’s liking, the cost of said vehicle will be refunded.

2.8 Orders 24 hours a day, every day of the year: The hours for receiving orders by email are twenty-four (24) hours, three hundred and sixty-five (365) days a year, by telephone from 8:00 am to 8:00 pm. three hundred and sixty-five (365) days of the year.

2.9 Fraud: Yes RicoTaxi S.L. Reservation Center  suspects or detects any anomaly or fraud, reserves the right to cancel the transaction for security reasons.

PURCHASE AS A GUEST

On this website the reservation is made without prior registration. In this reservation type, you will only be asked for the essential information to be able to process your order.

The Provider will not assume any responsibility when the service is not performed, because the data provided by the user is false, inaccurate or incomplete.

The reservation will be considered made at the moment the driver drops the clients at the destination point.

  1. PRICES AND DEADLINES FOR THE VALIDITY OF OFFERS:

All prices provided by RicoTaxi SL Reservation Center include the VAT in force at the time of purchase and in any case will be expressed in the Euro (€) currency.

The payment made to the provider will entail the issuance of an invoice in the name of the registered user.
As long as the client tells us all the billing information.

  1. PAYMENT FORMS:

Below we detail the available systems:

7.1 Payment by credit or debit card: You will be redirected to the official Caixa Comercial Payments website where you can make the payment. Once payment has been made correctly, your order will be finalized and an email will be sent with the summary of your reservation. The user must have a valid credit or debit card, where they must specify all the digits of the card number in the corresponding form. The operation is formalized at the time of placing the order. Only Visa, Mastercard, cards are accepted. The order cannot be taken into account and will not be processed until the payment has been authorized by your bank or savings bank.

The system called SSL (Secure Sockets Layer) is used, a payment system in a secure environment since it allows the encryption of the information transmitted during the transaction, ensuring its confidentiality.

7.2 Payment by transfer or account deposit: At the time of completing the order, the user will receive instructions with the account number to pay for the order. It is essential that the assigned reservation number is clearly indicated in the transfer order. In order to confirm the order it will be necessary to make it within 1 hour, and send the receipt to our email for reservations info@ricotaxi.com otherwise it will be canceled in our system.

7.3 PayPal: Payment by PayPal will have a 5% surcharge on the price provided for the reservation. Once the purchase is completed, if you choose this payment method, you will be redirected to the official PayPal website where you can make the payment. Once payment has been made correctly, your order will be finalized and an email will be sent with the summary of your reservation. By pressing the “Return to website” button you will return to the website to view the order and be able to print it. PayPal has its own privacy policies and Ricotaxi Reservation Center S.L.  does not have any type of responsibility for them.

  1. RIGHT OF CANCELLATION

Changes and cancellations made by you

  1. If you cancel your reservation within 48 hours before the pickup time (as mentioned on the receipt) the cancellation fee is 0% of the initial reservation price.
  2. If you cancel your reservation between 48 and 24 hours before the scheduled pickup time, the cancellation fee is 10% of the initial reservation price.
  3. If you cancel your reservation within 24 hours before the scheduled pickup time, the cancellation charge may be up to 50% of the initial reservation price, RicoTaxi SL Reservation Center will try to reduce it to a maximum of 10% but It will depend on the repercussions that said cancellation will have on the driver.
  4. If your cancellation occurs with less than 16 hours, the cancellation charge will be 100% of the reservation price.

Refund policy

  • Any cancellation of the contract must be made in writing by email addressed to our Customer Service.
  • If we receive your cancellation request more than 48 hours before the scheduled pick-up time of the transfer you wish to cancel, the amount paid for this transfer will be refunded, less 10% of the total amount of the reservation. No amount will be refunded for cancellations received less than 16 hours before the scheduled time of the service you wish to cancel.
  • Refunds will be paid within 3 days.

Child seats

  • Child/infant seats will be provided where possible and where booked, however there may be cases where such seats cannot be provided. In such cases, you will be entitled to a full refund for seats not provided. If you are not willing to travel in case child/infant seats cannot be provided, please provide your own seats.

Luggage

  • Our prices include one large bag or suitcase per passenger seat (based on maximum combined size of 158 cm, length + width + height) per item. All luggage must be mentioned when booking. Smaller items that fit in the legroom (like a laptop case, handbag, or small shoulder bag) don’t need to be mentioned. The passenger will be responsible for all costs incurred in the event that additional vehicles are required to transport excess baggage not mentioned.
  • Contact RicoTaxi L. Reservation Central Customer Service for more details.

Contact

  • All contact in relation to amending your booking details must be requested by email or watsApp. It is essential to check that the email address you provided is correct and that you read all incoming emails up to the time of your booking.
  • In case of unavoidable alterations to the contract, we will inform you by email to the address provided by you at the time of booking or by WhatsApp depending on how you made the reservation, considering the act of sending this email or WhatsApp as proof. reception on your part. The same system applies to all advice emails or WhatsApp that we may send you.
  • If for any other reason you are not at the pickup point within a reasonable period of time after the scheduled pickup time specified on your voucher, the Driver will attempt to contact you using the mobile phone number provided. provided.
  • If you cannot be reached because you have not provided a working mobile phone number at the time of booking, you have no or poor connection, no signal, voicemail is not activated or you do not answer the call, The service cannot be provided, the Driver is exempt from his obligations and the refund cannot be issued.

Force Majeure

  • RicoTaxi L. Reservation Center and its Drivers are not responsible for delays, changes or cancellation of the service due to force majeure or other circumstances that are unforeseeable or beyond the control of the driver.

Languages

  • Our Customer Service and email support is in Spanish. We will try to offer you assistance in English or French whenever possible.

Website

  • Copyrights, trademarks and other intellectual property rights of the websites are protected by national and international regulations governing intellectual property.
  • Images of transport options shown during booking are indicative only. Color, make or model may differ from images shown.

Disputes

  • These Terms and Conditions are governed by Spanish law.
  • Any controversy that arises in relation to these Terms and Conditions will be resolved by the competent court of Vitoria-Gasteiz, Spain.
  1. ONLINE DISPUTE RESOLUTION

In accordance with Art. 14.1 of Regulation (EU) 524/2013, the European Commission provides a free access platform for the resolution of online conflicts between the USER and the PROVIDER, without the need to resort to the courts of law, through the intervention of a third party, called the Dispute Resolution Body, which acts as an intermediary between the two. This body is neutral and will dialogue with both parties to reach an agreement, and may finally suggest and/or impose a solution to the conflict. Link to the ODR platform: http://ec.europa.eu/consumers/odr/

  1. NULLITY AND INEFFECTIVENESS OF THE CLAUSES:

If any clause included in these General Conditions is declared, totally or partially, null or ineffective, such nullity or ineffectiveness will affect only said provision or the part thereof that is null or ineffective, the General Conditions subsisting in everything else, such provision, or the part thereof that is affected, being considered not in place.

  1. APPLICABLE LAW AND JURISDICTION:

These conditions will be governed or interpreted in accordance with Spanish legislation in that which is not expressly established. The provider and the user agree to submit any controversy that may arise from the provision of the services that are the subject of these Conditions, to the Courts and Tribunals of the provider’s domicile.

  1. COMMENTS AND SUGGESTIONS:

Your comments and suggestions will be well received. We kindly ask you to send us such comments and suggestions through our contact form.