GENERAL CONTRACT CONDITIONS

  1. PARTIES AND ACCEPTANCE OF THE GENERAL CONTRACT CONDITIONS:

From one side, the supplier of the products, RicoTaxi S.L reservation center. (henceforth also the provider), with registered office at plz. Catalonia7 5ºB, 01010 Vitoria-Gasteiz, (Car), N.I.F. B01569847, Phone of Customer Support 633692177, y e-mail: info@ricotaxi.com being the owner of the website https://www.ricotaxi.com , exposes the contractual document that will govern the contracting of products through the aforementioned website.

and from another, the User – Client (hereinafter the User), who is the one who contracts the service and who has full responsibility for the use and custody, being responsible for the veracity of the personal data provided to the provider.

BOTH ACCEPT This document, and implies that the user:

  1. Has read, understand and comprehend what is stated here.
  2. That he is a person of legal age and with sufficient capacity to contract.
  3. That he assumes all the obligations set forth herein.
  4. That you have read and accept these general booking conditions from the moment you purchase any product offered.

This document can be printed and stored by Users.

The provider makes available to them the e-mail address info@ricotaxi.com to raise any questions about these conditions.

These conditions will have an indefinite validity period and will be applicable to all contracts made through the provider's website..

The provider reserves the right to unilaterally modify said General Conditions, without this affecting the goods or promotions that were acquired prior to the modification, in order to improve the products offered. In any case, Before buying the products, these general conditions must be consulted.

It is advisable that you keep a copy of the data contained in the reserved products.

The civil liability of RicoTaxi S.L reservation center. for the services provided is limited to the amount thereof, the user renounces to claim any responsibility to the provider for any concept in any case of dissatisfaction with the services acquired on the web https://www.ricotaxi.com

service training

  • RicoTaxi L Reservation Center. acts as an intermediary agent for transport service providers acting as third parties.
  • Contract (final agreement) for the provision of the transport service is between you (the client) and the service provider acting as a third party, hereinafter referred to as your Driver.
  • When booking a service on our website, you enter into a contract with the Driver.
  • reservations in RicoTaxi L Reservation Center. are subject to the availability of transfer companies and appropriate vehicles.

Details of the trip

  • For transfers from the airport, the Driver will take the estimated initial time of arrival of the flight (indicated during the reservation made by the Client) as a reference for the Customer's pick-up time. Local average time to collect checked baggage and clear customs will be added to the initial estimated time of arrival, namely, the arrival time of the plane is not the same as the time that the client will be picked up by the Driver.
  • RicoTaxi SL Reservation Center He will ensure that the driver is aware of the modifications and delays in the flights in case the reservation is a transfer, to adapt the pick-up time. Without additional costs, the price that Central de Reservas RicoTaxi SL has charged will be the final price..
  • We advise the Client to contact the Driver if the delay is more than 1 hour.

Responsibility

  • The responsibility for the provision of taxi reservation services between you and the Driver is restricted only to those two parties between whom the service had been contracted..
  • The responsibility of RicoTaxi L Reservation Center. resulting from this contract will be limited, therefore, to that of an agent acting as a third party between you and the Driver.
  • Any obligation derived from the provision of the taxi service will be the exclusive responsibility of the Driver and his insurance companies.. But RicoTaxi SL Reservation Center, guarantees that drivers will comply with all legal regulations and will have all insurance in order.
  • RicoTaxi SL Reservation Center and/or the Driver is not responsible for damages resulting from delays, including delays caused by waiting time at the airport, including damages caused by being late for possible transfers and scales, including connecting flights, yes and to the extent that RicoTaxi L Reservation Center. and/or the Driver demonstrates that he or his employees had taken reasonable steps to prevent the damage, or if and to the extent that it was not possible for RicoTaxi S.L reservation center. and o Driver and its employees take steps to take such steps.
  • By accepting the Terms and Conditions, you agree that RicoTaxi L Reservation Center. is in no way responsible for any loss, expenses or claims made by you in case of any problem associated with the transfer and all claims will be directed to the Driver.
  • RicoTaxi L Reservation Center. , Nevertheless, will use reasonable efforts to assist the user in resolving any problem or complaint.

 

Transport service

  • The Driver will pick you up and drop you off as close as possible to the indicated addresses. In case access through a conventional route is closed due to weather conditions, traffic accidents, etc., driver, at your express request, will use a longer route to reach the agreed destination, but in such cases you may be responsible for any additional costs.

 

RicoTaxi S.L reservation center. is a company specialized in the distance sale of road passenger transport services. RicoTaxi S.L reservation center. sells its products remotely over the Internet through its website and/or by telephone.RicoTaxi Reservation Center S.L. does not have any physical office for the sale of products.

  1. OBJECT OF THE CONTRACT:

2.1 Area of ​​application: The purpose of this contract is to regulate the contractual relationship of online reservations born between the provider and the user at the moment in which the latter accepts these purchase conditions during the online contracting process, making the payment of the reservation and receiving confirmation of it. for RicoTaxi SL Reservation Center . These CGC will apply from the day the order is placed..

2.2 Application Territory: The virtual store of https://www.ricotaxi.com is active throughout Spain.

2.3 ability to contract: In order to place an order you must be of legal age and have the capacity to contract.

2.4 customer acceptance: The validation of an order through the web https://www.ricotaxi.com is carried out by electronic mail or wasap and involves, in addition, automatic acceptance of the GTC. These conditions are available on the web https://www.ricotaxi.com

2.5. Modification of the General Conditions of Contract: RicoTaxi SL Reservation Center reserves the right to make changes and/or modifications to these CGC. We advise our customers to review them regularly. In the event that these changes or modifications were introduced once an order was placed, The conditions in force on the date on which the order was placed will apply..

2.6 Vehicle Availability: There may be occasions when it is impossible to supply the reserved vehicles due to the fact that they are not available at the time of reservation. In these cases, we will contact you. to give you a choice between the following options:

  1. a) choice of alternative vehicle, with characteristics similar to the vehicle to be replaced;
  2. b) communication of your availability, in case you prefer to wait for said vehicle to be available again in the store.

If you decline our suggestions, the order related to these vehicles will be canceled and any sum paid for them will be refunded.

2.7 Right of Cancellation: RicoTaxi S.L reservation center. this action is reserved (right of cancellation) of the shipment of a specific vehicle that does not meet the quality requirements imposed on all vehicles of https://www.ricotaxi.com , In the event that this lack of quality is detected, Mane Customer Service&Maria Global Transfers S.L. will suggest a replacement vehicle and, if the replacement is not to the customer's liking, the cost of said vehicle will be reimbursed.

2.8 24 hour orders, Everyday of the year: The schedule for receiving orders by mail is twenty-four (24) hours three hundred and sixty-five (365) days of the year, by phone from 8.00 am a 20:00 pm. the three hundred and sixty-five (365) days of the year, for

2.9 Fraud: And RicoTaxi S.L reservation center. suspect or detect any anomaly or fraud, reserves the right to cancel the transaction for security reasons.

BUY AS GUEST

This web page the reservation is made without prior registration. In this reservation mode, Only the essential data will be requested in order to process your order..

The Provider will not assume any responsibility when the service is not performed., as the data provided by the user, false, inaccurate or incomplete.

The reservation will be considered made at the moment in which the driver leaves the clients at the destination point.

  1. PRICES AND PERIODS OF THE VALIDITY OF THE OFFERS:

All prices supplied by RicoTaxi SL Reservation Center They include the VAT in force at the time of purchase and in any case they will be expressed in the Euro currency. (€).

The payment made to the provider will entail the issuance of an invoice in the name of the registered user..
As long as the client tells us all the billing information.

  1. PAYMENT METHODS:

Below we detail the available systems:

7.1 Payment by credit or debit card: You will be redirected to the official website of Caixa Comercial Payments where you can make the payment. Once the payment has been made correctly, your order will be finalized and an email will be sent with the summary of your reservation. The user must have a valid credit or debit card, where you must specify all the digits of the card number in the corresponding form. The operation is formalized at the time of placing the order. Only Visa cards are accepted, Mastercard, . The order cannot be taken into account and will not be processed until the payment has been authorized by your bank or cashier..

The system called SSL is used (Secure Sockets Layer), payment system in a secure environment as it allows the encryption of the information transmitted during the transaction, ensuring its confidentiality.

7.2 Payment by transfer or payment to account: At the time of finalizing the order, the user will receive the instructions with the account number to pay the order.. It is essential that the reservation number assigned in the transfer order is clearly indicated. In order to confirm the order, it will be necessary to make it within a period of 1 hour, and send the voucher to our email for reservations info@ricotaxi.com otherwise it will be canceled in our system.

7.3 PayPal : Payment by PayPal will have a surcharge of 5% on the price provided for the reservation. Once the purchase is complete, if this form of payment is chosen, you will be redirected to the official PayPal website where you can make the payment. Once the payment has been made correctly, your order will be finalized and an email will be sent with the summary of your reservation. Pressing the "Back to the web" button you will return to the web to see the order and be able to print it. PayPal has its own privacy policies and Central Reservations Ricotaxi S.L. has no responsibility for them.

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  1. RIGHT OF CANCELLATION

Changes and cancellations made by you

  1. If you cancel your reservation within 48 hours before pick-up time (as mentioned in the voucher) the cancellation fee is 0% of the price of the initial reservation.
  2. If you cancel your reservation between 48 y 24 hours before scheduled pickup time, the cancellation fee is 10% of the price of the initial reservation.
  3. If you cancel your reservation within 24 hours before scheduled pickup time, cancellation fee may be up to 50% of the price of the initial reservation, trying Central de Reservas RicoTaxi SL to reduce it to a maximum of 10% but it will depend on the repercussions that said cancellation suppose to the driver
  4. If your cancellation occurs with less than 16 hours the charge for cancellation will be 100% of the reservation price.

 

refund policy

  • Any cancellation of the contract must be made in writing by email addressed to our Customer Service Department..
  • If we receive your cancellation request after 48 hours before the scheduled pick-up time by the transfer you wish to cancel, the amount paid for this transfer will be returned, minus the 10% of the total amount of the reservation. No amount will be refunded for cancellations received less than 16 hours before the scheduled time of the service you wish to cancel..
  • Refunds will be paid within 3 days.

child seats

  • Child/infant seats will be provided where possible and when reserved, Nevertheless, There may be cases where such seats cannot be provided. In such cases, you will be entitled to a full refund for seats not provided. If you are unwilling to travel in case child/infant seats cannot be provided, please provide your own seats.

Luggage

  • Our prices include one large bag or suitcase for each passenger seat. (based on the maximum combined size of 158 cm, length + ancho + alto) per item. All luggage must be mentioned when booking. The smallest items that fit in the legroom (like a laptop sleeve, a handbag or a small shoulder bag) need not be mentioned. The passenger will be responsible for all expenses incurred in the event that additional vehicles are required to transport the excess baggage not mentioned.
  • Contact Customer Service at RicoTaxi L Reservation Center. to know more details.

Contact

  • All contact in relation to the modification of your reservation data must be requested by email or watsApp It is essential to check that the email address you provided is correct and that you read all incoming emails until the time of your reservation.
  • In case of unavoidable alterations to the contract, We will inform you by email to the address provided by you at the time of the reservation or by watsApp depending on how you made the reservation, considering the act of sending this email or WhatsApp as proof of receipt by you.. The same system applies to all advisory emails or WhatsApp that we may send you..
  • If for any other reason you are not at the pick-up point within a reasonable time after the scheduled pick-up time specified on your voucher, the Driver will attempt to contact you via the mobile phone number you have provided.
  • If you cannot be reached because you have not provided a working mobile phone number at the time of booking, you have no connection or this is bad, no signal, voicemail is not activated or you do not answer the call, the service cannot be provided, the Driver is released from his obligations and no refund can be issued.

Force Majeure

  • RicoTaxi L Reservation Center. and its Drivers are not responsible for delays, changes or cancellation of service due to force majeure or other circumstances that are unforeseeable or beyond the control of the driver.

languages

  • Our Customer Service and email support is in Spanish. We will try to offer assistance in English or French whenever possible..

Web page

  • Copyright, Trademarks and other intellectual property rights of the web pages are protected by national and international regulations governing intellectual property..
  • The images of the transport options shown during the reservation are only indicative. The color, make or model may differ from images shown.

disputes

  • These Terms and Conditions are governed by Spanish law.
  • Any controversy that arises in relation to these Terms and Conditions will be resolved by the competent court of Vitoria- Vitoria-Gasteiz , spain.
  1. ONLINE DISPUTE RESOLUTION (ONLINE DISPUTE RESOLUTION)

In accordance with art. 14.1 of the Regulation (UE) 524/2013, The European Commission provides a free access platform for online conflict resolution between the USER and the PROVIDER, no need to go to court, through the intervention of a third party, called Dispute Resolution Body, acting as an intermediary between the two. This body is neutral and will dialogue with both parties to reach an agreement, being able to finally suggest and/or impose a solution to the conflict. Link to the ODR platform: http://ec.europa.eu/consumers/odr/

  1. NULLITY AND INEFFECTIVENESS OF THE CLAUSES:

If any clause included in these General Conditions were declared, totally or partially, null or ineffective, Such nullity or ineffectiveness will only affect said provision or the part of it that is null or ineffective., subsisting the General Conditions in everything else, having such provision, or the part thereof that was affected, for not put.

  1. APPLICABLE LAW AND JURISDICTION:

These conditions will be governed or interpreted in accordance with Spanish legislation in what is not expressly established. The provider and the user, agree to submit any dispute that may arise from the provision of services subject to these Conditions, to the Courts and Tribunals of the domicile of the provider.

  1. COMMENTS AND SUGGESTIONS:

Your comments and suggestions will be welcomed. Please send us such comments and suggestions through our contact form..